FAQ - returns - shipping
FAQ
Do you ship internationally?
Yes! Any large canvases travelling outside UKĀ (over 40cm wide) will be taken off the frame, rolled and posted in a tube to ensure they arrive safely.
Returns policy - refunds
You have 30 days to return an item after purchasing to request a refund. It must be in its original packagingĀ andĀ the same condition youĀ receivedĀ it to be eligible for a refund. Please contact me as soon as possible to start the returns process and I will advise on how to return the item.
The refund process usually takes 7-21 business days, to process the returned item and complete your refund. The refund will be issued to the same payment method you made the purchase under.Ā
Damages and delivery issues
Sadly, occasionally problems can occur outside my control, postage issues and damage can happen. Should you have any issues contact me immediately and I'll do all I can to help.
Contact details: ruth.egon.art@gmail.com
Delivery times
The average UK delivery time is 5-7 working days from the date of purchase.Ā
AllĀ GiclĆ©e fine art paper prints are printed on demand, quality checked and hand signed by me before they are posted.Ā
Ink paintings are ready to send immediately, and will be packaged in a stiff cardboard envelope as these cannot be rolled.Ā
All original paintingsĀ are sealed with beeswax and left to dry for a week before carefully wrapping and posting. You can expect an original painting to take 7-10 working days.
International orders depend on your location. Generally speaking, EU takes around a week on top of the 5-7 days to process, and anything beyond this 7-21 days.Ā
Original oil paintings on canvas sent for international delivery will be removed fromĀ theirĀ frame and rolled in a tube to avoid damage. These can be easily stretched with assistance from a local framer on receiving the artwork. You do have the option to order a canvasĀ printĀ already framed as an international delivery.Ā
Once you place your order you'llĀ receiveĀ more detailed deliveryĀ information with tracking details.
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Is it safe to use my credit/debit card on your site?
Yes! As a certified Shopify and Apple Pay partner all payments are processed securely.
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Shipping prices
UK Delivery prices:
FREE
EU Delivery prices:Ā
Postal Tube and medium parcels (fine art paper prints, paintings boxed, large painting rolled canvas): Ā£30
Small parcel (postcard): Ā£3.80
Rest of the world prices:
Postal Tube and medium parcels (fine art paper prints, paintings boxed, large painting rolled canvas): Ā£50
Small parcel (postcard): Ā£3.80
What is aĀ GiclĆ©e print?
GiclĆ©e (pronounced jee-clay) is a digital printing process in which an ink-jet printer is used to create a top quality fine art print. The printing process and archival inks is designed to create artwork that lasts decades. Prints will generally increase in value, and are affordable collector items. Both my fine art paper and canvas prints use theĀ GiclĆ©e method to preserve quality.Ā
How do I frame aĀ GiclĆ©e print?
Please refer to my page on framing for guidance:Ā https://ruthegon.com/pages/framing-advice
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Imagine what it would look like to..
Connect to yourself and express this through your art without fear
Trust your own intuition and use yourself as a guide to making authentic art
Be brave about taking creative risks and trying new things
Finish paintings with ease, and enjoy more of the flow state
Overcome blocks and allow yourself to shine
Be surrounded by a supportive like-minded community of artists
Confidently move forward with your art and get inner clarity on your next steps
All for just Ā£20 per month
Why Art Hub?
Are you craving to make art that's more you? Maybe you're stuck in overwhelm, not knowing where or how to start. Or distracted by other people's opinions of what you 'should' be doing? Are you feeling like hiding just at the thought of creating authentic art that takes you out your comfort zone?
Art Hub is the solution!
We will build your creative confidence, to express your own artistic voice. This is what makes an enjoyable, successful and sustainable art practice.
You will have access to a community of artists, resources, information and interactive activities, all designed to find and support your authentic artist's voice. All this is available online through The Art Hub app - a friendly space (outside the noise of social media).
Become more you, build your own vision of success and create art you love!
How will Art Hub help me?
An online art membership
Accessible 24/7
Interact with an online community of artists
Watch back videos at your pace
Upload your photos and get feedback & support
Be inspired on the go (through your phone)
Benefits of Art Hub
Trust your intuition
Your intuition is the path to finding your unique artistic voice, and the compass for what 'success' looks like for you. Learning how to trust your intuition is key to being an authentic version of yourself.
Build your confidence
Having structured live workshops, chat forums to gain support and resources to build your confidence means Art Hub is a nurturing and supportive space
Meet your art community
There's nothing like being surrounded by like minded artists that are keen to share knowledge and support your development. As artists it's vital we have creative people around us to grow.
Create art with ease
With follow along workshops, challenges and more you'll have the perfect variety of activities to get you creating. As you find out more about your artistic voice and personal creative process, your art making becomes enjoyable, with more ease and clarity.
Don't take my word for it..
What our Art Hub members say:
"I have thoroughly enjoyed the Art Hub, a lot of inspiration, that I didn't realise how much I had missed! I felt excited about art again. And found myself looking how I could use things that I came across whilst away on holiday or on visits! Inspired.ā Lynn
āThe passion the two of you have is great and shines throughā Lisanne
āThe app is great and I found it so intuitiveā Lisanne
āI think all art lovers can benefit from a membership the knowledge and community it bringsā Shell
What's included?
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Live workshops
Join us for a monthly live workshop, a follow along session to get you trying something new and connecting with other artists. You can also watch this back at your own leisure.
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Artists Inspiration
Get inspired by a monthly article, where you'll learn about artists (past and present), art movements and genres.
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Mindset Magic
Once a month we dive into a topic on mindset. We explore creative blocks, exercises to help you discover your authentic artist and ponder on the creative mind.
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Art in Practice
Each month we release a technical art tutorial for you to practice at home, in your own time.
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Challenge
We kick off the month with a challenge to gentle stir your creative juices. Post your progress, see what others are doing and support each other whilst pushing your creativity.
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Art & Chat
A relaxed live chit chat you can join in on. There's no agenda, but it's a lovely space to catch up, work on your art, and ask any questions regarding your creative development.
Ruth's experience
I love to inspire other artists and help them uncover their authentic artist's voice.
I will share my experience with you throughout your membership:
Exhibited throughout Europe and USA
Participated and sold art through Art Fairs
I am a full-time professional (self-made) artist
Created and sold multiple commissions
Host of art podcast, Art Alchemy
Workshop host 'Art in the Park'
All my failings along the way have taught me much more than my successes!
FAQs
How much time does this take up?
We recommend you spend 2 hours a week to get the most out of Art Hub. Throughout the month we drip feed content into The Art Hub, to pace you accordingly. All content is also recorded to watch back at your own pace.
Where is Art Hub?
Art Hub is an online community, and accessed through an app called Heart Beat. This is not on social media, so will be a personal private space for artists. You will access it through a phone, tablet or laptop.
How much is Art Hub?
Our membership is Ā£20 per month. This includes all the activities, access to chat forums, and past content.
What experience do I need to take part?
Art Hub is for artists who have foundation skills and knowledge but want to take their art to the next level. If you're a beginner but have the ambition and confidence to try new things you're also welcome.
What if I can't make the live workshops?
All our workshops are recorded to watch back at your own leisure
What materials and equipment will I need?
You will need a sketchbook, basic drawing and painting materials to take part in all the activities. For the live workshops we release the equipment list in advance for you to prepare.
Who is Art Hub for?
Visual artists (predominately painters) who are looking to find their authentic voice, develop their art, connect with other artists and stretch themselves.
Not ready just yet?
If you'd like more time to see whether this is the right art membership for you, sign up below to get more info delivered to your inbox.
If you have any specific questions on Art Hub drop me an email: ruth.egon.art@gmail.com